Canadian Portable Spas - Haliburton & Muskoka Hot Tubs

Terms and Conditions

Contact Information

Warranty

Canadian Spa Co. Manufacturing extends the following warranties to the original purchasers of its portable spas:

Surface Warranty: Canadian Spa Co. warrants the vinyl finish against defects in material and workmanship and specifically against blistering, cracking or delamination for a period of 12 months from the original purchase date by the original purchaser. If, in the opinion of Canadian Spa Co. the surface proves to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective vinyl finish without charge to the customer.

Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa to remain free from leaks for a period of 12 months from the date of purchase by the original purchaser.

Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump, blowers, heater, and control system) against malfunction and defects for 12 months from the date of purchase by the original purchaser.

Skirting Warranty: Canadian Spa Co. warrants the skirting surrounding the spa to be free from defects in materials and workmanship at the time of purchase.

Extent of Warranty: This Limited Warranty applies to portable spas manufactured after May 1, 2004 and sold by authorized Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is given only to the first retail purchaser and terminates upon transfer of ownership. No warranty is provided on filters or any dealer installed accessories. Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty. In the event Canadian Spa Co. deems necessary the removal of the spa to a place of repair or that the spa must be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration and/or replacement; or other costs of providing access to the spa will be born by the purchaser. This Limited Warranty applies only to spas in residential installations. This Limited Warranty becomes void if the spa is used in commercial application.

Terms and Conditions

Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorized Canadian Spa Co. service technician, improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. Misuse and abuse shall include any operation of the spas other than as directed in the Canadian Spa Co. manual. Examples of misuse and abuse include, without limitation:

• Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.
• Damage to the spa surface caused by contact with unapproved cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of the range of 2°C - 40°C. Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that may remain undissolved on the spa surface.
• Failure to support the spa with a sufficiently strong, level flat base could cause damage.

Purchaser must send the completed Warranty Registration Card to Canadian Spa Co. within thirty (30) days of installation

Following your order and payment of deposit you have 7 'cooling down' days and will receive a full refund should you have second thoughts over your order. After that there will be an unavoidable administration charge of 4% of any payments made should you wish to cancel an order. All cancellations should be made in writing and the refund balance as agreed shall be refunded withing 14 days of this date. Un opened and unused Spas may be returned at the Manufacturers descretion. There is an unavoidalble admin cost of £120 and you shall be responsible for returning the spa safely. Once opened and used the spa can not be returned. This does not effect your statituary rights.

Warranty Performance: In the event of a defect covered under the terms of this Limited Warranty, notify your authorized Canadian Spa Co dealer. A Canadian Spa Co. authorized service technician will repair the spa subject to the Terms and Conditions of this Limited Warranty. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Canadian Spa Co. or its authorized service technician if the spa is located outside the nearest authorized service technician’s service area.

Disclaimers: Canadian Spa Co. or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water damage, transportation costs, continent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorized to change, modify or extend the terms of this Limited Warranty in any manner whatsoever.